This quiz works best with JavaScript enabled. Home > English Grammar > Grammar > Discourse > Pragmatics > Conversation Skills – Quiz 21 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Conversation Skills Quiz 21 (30 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. You notice that someone you're talking to seems uncomfortable and is giving short answers. What should you do to build better rapport? A) Mirror their energy level and ask open-ended questions to encourage them. B) Keep talking about yourself. C) Ignore their discomfort and continue as before. D) End the conversation abruptly. Show Answer Correct Answer: A) Mirror their energy level and ask open-ended questions to encourage them. 2. What does "thrill" mean? A) Feeling of excitement. B) Act of chasing after something. C) Intense satisfaction. D) In need of rest or sleep. Show Answer Correct Answer: A) Feeling of excitement. 3. Why is it important to listen when someone else is talking? A) It is important to listen to show respect, foster understanding, and enhance communication. B) It is important to listen only when you agree with the speaker. C) Listening is not necessary if you already know the topic. D) Listening can lead to misunderstandings and confusion. Show Answer Correct Answer: A) It is important to listen to show respect, foster understanding, and enhance communication. 4. What kind of waves are Wi-Fi signals? A) Ocean waves. B) Radio waves. C) Heat waves. D) Sound waves. Show Answer Correct Answer: B) Radio waves. 5. Would you ..... to come with us? A) Wanting. B) Like. C) Need be. D) To prefer. Show Answer Correct Answer: B) Like. 6. In what ways can the verb "to have" be used in sentences? A) To describe past events. B) To show uncertainty. C) To express future actions. D) To show that something belongs to someone, to say what someone has to do, or to talk about actions that started in the past and continued until now. Show Answer Correct Answer: D) To show that something belongs to someone, to say what someone has to do, or to talk about actions that started in the past and continued until now. 7. What is a good way to ask about the features of a product? A) How long does it take to ship this product?. B) What are the key features of this product?. C) What colors are available for this product?. D) What is the price of this product?. Show Answer Correct Answer: B) What are the key features of this product?. 8. How can you make sure you are not monopolizing a conversation? A) By avoiding any response to the other person. B) By frequently asking for the other person's input. C) By ignoring the other person's cues. D) By continuously talking without pause. Show Answer Correct Answer: B) By frequently asking for the other person's input. 9. What is the correct way to introduce yourself? A) Hi, I'm just a random person. B) Greetings, I work in an office. C) My name is Plamedi. D) Hello, my name is [Your Name]. I am a [Your Profession/Interest]. Show Answer Correct Answer: D) Hello, my name is [Your Name]. I am a [Your Profession/Interest]. 10. What does it mean to express empathy in a conversation? A) Showing understanding, compassion, and care towards the feelings and experiences of the other person. B) Showing indifference and lack of concern towards the other person. C) Being judgmental and critical towards the other person. D) Ignoring the other person's feelings and experiences. Show Answer Correct Answer: A) Showing understanding, compassion, and care towards the feelings and experiences of the other person. 11. This phrase is commonly used in a call center "Thanks for calling" A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 12. What is the first step in exiting a conversation when fully accepted? A) Make a loud announcement. B) Wait for a brief pause. C) Leave abruptly. D) Walk away without saying anything. Show Answer Correct Answer: B) Wait for a brief pause. 13. Which of these shows turn-taking in a conversation? A) "That's wrong.". B) "I don't care.". C) "What about you?". D) "Let's go.". Show Answer Correct Answer: C) "What about you?". 14. When do we use 'let me know how it goes'? A) To ask about recent activities. B) To express what's happening while expecting something else to happen. C) To indicate a temporary situation. D) To inquire about future plans. Show Answer Correct Answer: D) To inquire about future plans. 15. What tool is often used in the hobby of photography? A) Camera. B) Paintbrush. C) Needle. D) Book. Show Answer Correct Answer: A) Camera. 16. Which of the following best organizes a conversation from greeting to closing? A) See you later! Hi! I'm fine. B) How are you? Hi! See you later!. C) Hi! How are you? I'm fine. See you later!. D) Goodbye. Hi! How are you?. Show Answer Correct Answer: C) Hi! How are you? I'm fine. See you later!. 17. What is the purpose of restating what the other person said? A) To ensure mutual understanding, clarify any misunderstandings, and show active listening. B) To show disinterest. C) To confuse the other person. D) To assert dominance. Show Answer Correct Answer: A) To ensure mutual understanding, clarify any misunderstandings, and show active listening. 18. How can you demonstrate active listening when a guest expresses a concern? A) Maintain eye contact, nod, repeat back their concern, ask clarifying questions, and express empathy. B) Change the subject to something unrelated. C) Ignore the guest and continue working. D) Dismiss their concern as unimportant. Show Answer Correct Answer: A) Maintain eye contact, nod, repeat back their concern, ask clarifying questions, and express empathy. 19. Which of the following sentences is a command? A) What is your name?. B) I am a student. C) Please write your name. D) My name is Ana. Show Answer Correct Answer: C) Please write your name. 20. If you wanted to know the time of an action, you would ask: A) How. B) What. C) When. D) Who. Show Answer Correct Answer: C) When. 21. What did Steph tell Alex about Anna and him? A) They are neighbors. B) They go way back. C) They are colleagues. D) They are cousins. Show Answer Correct Answer: B) They go way back. 22. What phrase can you use when you forget a word and it's close in your mind? A) Never mind. B) I forgot the English word. C) Hang on, let me start over. D) It's on the tip of my tongue. Show Answer Correct Answer: D) It's on the tip of my tongue. 23. How can a student improve how others see their attitude during a presentation? A) Use "like" more to seem friendly. B) Share ideas clearly and use fewer filler words. C) Speak louder without planning. D) Use complex words often. Show Answer Correct Answer: B) Share ideas clearly and use fewer filler words. 24. She wishes (that) she ..... taller. A) Was. B) Is. C) Were. D) Are. Show Answer Correct Answer: C) Were. 25. What is a good way to show you are listening during a conversation? A) Focus solely on your phone during the talk. B) Interrupt frequently to share your thoughts. C) Use non-verbal cues and verbal affirmations. D) Ignore the speaker and look away. Show Answer Correct Answer: C) Use non-verbal cues and verbal affirmations. 26. What tone of voice should you use when telling a joke. A) Serious. B) Joking. C) Anger. D) None of the above. Show Answer Correct Answer: B) Joking. 27. If you want to buy a pair of shoes, what would you say to the cashier? A) Can I return these shoes?. B) Do you have these in a different color?. C) I'd like to buy these shoes, please. D) What size are these shoes?. Show Answer Correct Answer: C) I'd like to buy these shoes, please. 28. May I ask who's calling? A) Ms. Smith, please. B) I'll call tomorrow. C) This is Bob Hall. D) None of the above. Show Answer Correct Answer: C) This is Bob Hall. 29. What does "plug into the experience" mean? A) Talk loudly. B) Ignore memories. C) Connect deeply. D) Share stories. Show Answer Correct Answer: C) Connect deeply. 30. What is most appropriate to fill in the blank in Student C's dialogue to demonstrate good digital literacy? A) For sure. B) Hi. C) I have to go now. D) Me too. E) It was good talking!. Show Answer Correct Answer: A) For sure. ← PreviousNext →Related QuizzesDiscourse QuizzesGrammar QuizzesConversation Skills Quiz 1Conversation Skills Quiz 2Conversation Skills Quiz 3Conversation Skills Quiz 4Conversation Skills Quiz 5Conversation Skills Quiz 6Conversation Skills Quiz 7Conversation Skills Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books