This quiz works best with JavaScript enabled. Home > Grammar > Test Prep > Business English > Business English – Quiz 67 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business English Quiz 67 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What word MOST NEARLY matches the synonym:renew? A) Quantify. B) Consolidate. C) Dispatch. D) Restore. Show Answer Correct Answer: D) Restore. 2. Even after you leave the company, I hope we can keep in ..... for future opportunities. A) Loop. B) Touch. C) Contact. D) None of the above. Show Answer Correct Answer: B) Touch. 3. Choose the word that is similar in meaning to this phrase: "opinions about a service" . A) Expectations. B) Feedback. C) Interrupts. D) Rectify. Show Answer Correct Answer: B) Feedback. 4. '' I'll just put you through to customer ..... They should be able to help you." A) Serve. B) Served. C) Service. D) None of the above. Show Answer Correct Answer: C) Service. 5. Explain the steps to handle a customer complaint at the hotel. A) Tell the customer it's not your problem and they should deal with it themselves. B) Ignore the customer's complaint and hope they forget about it. C) Argue with the customer and defend the hotel's actions. D) Listen to the customer's concern, apologize, offer a solution or compensation, and follow up to ensure resolution. Show Answer Correct Answer: D) Listen to the customer's concern, apologize, offer a solution or compensation, and follow up to ensure resolution. 6. Which response expresses partial agreement? A) I'm afraid I can't agree. B) I need some further information before I could take the idea more seriously. C) I can't go along with this,. D) I'm not sure whether or not I agree with you. Show Answer Correct Answer: D) I'm not sure whether or not I agree with you. 7. What is a prospective employer? A) A person or organization you've already worked with. B) A person or organization who is very good at their job. C) A person or organization that might employ you in the future. D) A person or organization with a bad reputation. Show Answer Correct Answer: C) A person or organization that might employ you in the future. 8. What ..... tomorrow? Are you meeting Nigel? A) Are you doing. B) Will you do. C) All the above. D) None of the above. Show Answer Correct Answer: A) Are you doing. 9. I ..... a large team of technicians. A) Am. B) Leader. C) Responsible for. D) Manage. Show Answer Correct Answer: D) Manage. 10. Sam, I need your ..... on this. What do you think of this design? A) Intake. B) Install. C) Input. D) None of the above. Show Answer Correct Answer: A) Intake. 11. Which of the following are some of the characteristics of flat organization are: A) Decentralized, narrow spans of management, having many levels in its hierarchy. B) Centralized, wide spans of management, authority and responsibility concentrated at the top. C) Wide spans of management, having few levels in its hierarchy, centralized. D) Wide spans of management, decentralized, greater delegation of authority to people in middle-management positions. Show Answer Correct Answer: D) Wide spans of management, decentralized, greater delegation of authority to people in middle-management positions. 12. In a meeting, you hear someone say 'let's wrap this up.' What do they mean? A) It's time to finish the meeting. B) They want to sum up what people have already spoken about. C) They want to gift wrap a present for the boss. D) It's time to order taco wraps or shawarma. Show Answer Correct Answer: A) It's time to finish the meeting. 13. The mayor failed ..... the striking workers to return to contract talks. A) Persuade. B) A or C. C) To persuade. D) None of the above. Show Answer Correct Answer: C) To persuade. 14. After a successful meeting, what's a suitable way to conclude the discussion? A) 'Goodbye, everyone!'. B) 'See you around.'. C) 'Thank you for your time and input.'. D) 'Later, gator!'. Show Answer Correct Answer: C) 'Thank you for your time and input.'. 15. "I'm sorry, she's on another call." "I'm sorry, Natalie has left for the day." "I'm sorry, she's not available at the moment." The expressions above are usually used to explain when somebody is ..... A) Able to answer a call. B) Confused how to answer a call. C) Unable to answer a call. D) None of the above. Show Answer Correct Answer: C) Unable to answer a call. 16. It is a tax which has to be paid on goods coming into acountry. A) Clearing tariff. B) Import duty. C) Quota. D) Bill of lading. Show Answer Correct Answer: B) Import duty. 17. I knew they'd ..... to our way of thinking. A) Get up. B) Feel out. C) Come around. D) None of the above. Show Answer Correct Answer: C) Come around. 18. Overtime A) You come to work when you want. B) You work more hours than usual for money. C) You work from home. D) You work from 9 to 6. Show Answer Correct Answer: B) You work more hours than usual for money. 19. Clarkson was the right person to hire-she ..... a lot of experience and some important skills ..... A) Is bringing/to the table. B) Brings/ on the table. C) Brought/ on the table. D) Brings/to the table. Show Answer Correct Answer: D) Brings/to the table. 20. I am writing ..... behalf of my company. A) On. B) From. C) Out. D) In. Show Answer Correct Answer: A) On. 21. Stay ahead of the pack A) To remain ahead of competitors. B) To follow the latest trends. C) To blend in with others. D) To take a backseat in competition. Show Answer Correct Answer: A) To remain ahead of competitors. 22. They can neither give him a part-time job, ..... as a trainee in their company. A) And also not accept him. B) They cannot accept him. C) Nor accept him. D) As well as not accepting him. Show Answer Correct Answer: C) Nor accept him. 23. Dad:Education is the most thing for you right now ..... Son:OK. I hear you.OK. I hear you. expresses ..... A) Understanding what someone said. B) Getting attention. C) Showing surprise. D) Checking someone's understanding. Show Answer Correct Answer: A) Understanding what someone said. 24. Mr. Kent is ..... his car washed now. A) Having. B) Being have. C) Going. D) Being get. Show Answer Correct Answer: A) Having. 25. A: ..... is that book? B:It belongs to the boy who's absent today. A) Whose. B) Who. C) Which. D) Where. Show Answer Correct Answer: A) Whose. ← PreviousNext →Related QuizzesTest Prep QuizzesGrammar QuizzesBusiness English Quiz 1Business English Quiz 2Business English Quiz 3Business English Quiz 4Business English Quiz 5Business English Quiz 6Business English Quiz 7Business English Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books