This quiz works best with JavaScript enabled. Home > English Grammar > Grammar > Academic Writing > Genre Specific > Professional Email Writing – Quiz 2 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Professional Email Writing Quiz 2 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Statement 2:It's okay to skip the closing line in a friendly email. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: B) FALSE. 2. What is the appropriate response time for a formal email? A) Within 1 month. B) Within 1 week. C) Within 2-3 days. D) Within 24-48 hours. Show Answer Correct Answer: D) Within 24-48 hours. 3. Which of the following best demonstrates strategic thinking when writing a professional email? A) Writing as quickly as possible. B) Ignoring the recipient's title. C) Leaving out important details. D) Planning the structure to ensure clarity and effectiveness. Show Answer Correct Answer: D) Planning the structure to ensure clarity and effectiveness. 4. The most important step in writing an email is to identify the type of action that the recipient is required to takeafter reading your message. The 4 most common types of actions are: A) Action, Proofread, Edit, FYI. B) Read, Reply, Ignore, Analyse. C) Action, Respond, Read, FYI. D) None of the above. Show Answer Correct Answer: C) Action, Respond, Read, FYI. 5. Greeting should be professional and concise. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 6. Which of the following is an appropriate greeting for a formal email? A) Hello. B) Hi. C) Dear [Recipient's Name],. D) Hey. Show Answer Correct Answer: C) Dear [Recipient's Name],. 7. As you will appreciate, it was absolutely ..... for all concerned to have someone highly trained in this field. A) Disappointing. B) Inconvenient. C) Crucial. D) None of the above. Show Answer Correct Answer: C) Crucial. 8. Which of the following is NOT mentioned as an essential component of an email? A) A clear, specific subject line. B) A colorful background. C) Professional greeting. D) Professional closing and signature. Show Answer Correct Answer: B) A colorful background. 9. Which of the following best describes a professional closing in an email? A) Bye!. B) Sincerely, [Your Name]. C) See ya!. D) Later!. Show Answer Correct Answer: B) Sincerely, [Your Name]. 10. How do you send a file with your message? A) You forward the file. B) You reply to the file. C) You attach the file. D) None of the above. Show Answer Correct Answer: C) You attach the file. 11. When transforming the casual email, "Hey! Can you send me that report ASAP? Thanks!", which of the following best demonstrates a professional tone? A) Can you send me the report when you get a chance?. B) Yo, send the report now!. C) I need the report, hurry up!. D) Could you please send me the report at your earliest convenience? Thank you. Show Answer Correct Answer: D) Could you please send me the report at your earliest convenience? Thank you. 12. Statement 4:Using all capital letters in an email is considered shouting. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 13. What do you click to start a new email? A) Attach. B) Subject. C) Compose. D) None of the above. Show Answer Correct Answer: C) Compose. 14. What is the best way to format the recipient's address in a formal email? A) Use only the first name and last name of the recipient. B) Include only the company name and mailing address without the recipient's name. C) Use the full name, title, company name, and complete mailing address in a block format aligned to the left. D) Format the address in a scattered and disorganized manner. Show Answer Correct Answer: C) Use the full name, title, company name, and complete mailing address in a block format aligned to the left. 15. What does the text compare to adding too much hot sauce to a sandwich? A) Using an inappropriate tone. B) Being disrespectful. C) Being aggressive. D) Sending multiple emails. Show Answer Correct Answer: C) Being aggressive. 16. What is the best practice for sending an email to your professor? A) From a friend's email. B) From your school email. C) From a work email. D) From your personal email. Show Answer Correct Answer: B) From your school email. 17. What should NOT be included in a professional email Signature? A) Your Designation. B) Your Name. C) Your professional contact details. D) A quote. Show Answer Correct Answer: D) A quote. 18. Which phrase is used to politely ask for more explanation or details? A) I apologize for any inconvenience caused. B) Could you kindly clarify ?. C) I appreciate your prompt response. D) None of the above. Show Answer Correct Answer: B) Could you kindly clarify ?. 19. Select the best formal way to end an email. A) Bye for now. B) Regards,. C) See you soon. D) Warm wishes,. Show Answer Correct Answer: D) Warm wishes,. 20. You need to send an email updating your team on the time and place of a scheduled meeting. Which subject line would be the best to use? A) Our Meeting Today. B) Our Meeting Today has been Moved from Park Room 306 to Park Room 209 and we will meet at 3PM instead of 4PM. C) Meeting Moved to 3PM in Room 209. D) None of the above. Show Answer Correct Answer: C) Meeting Moved to 3PM in Room 209. 21. The subject line should be A) Your name. B) A short summary of the email topic. C) A sentence saying hello. D) None of the above. Show Answer Correct Answer: B) A short summary of the email topic. 22. What should the body paragraphs in a professional email be like? A) Concise and to the point. B) Long and detailed. C) Filled with jokes. D) Written in a different language. Show Answer Correct Answer: A) Concise and to the point. 23. What does the "E" of Email stand for? A) Easy. B) Electronic. C) Exact. D) None of the above. Show Answer Correct Answer: B) Electronic. 24. Which is the best way to greet a classmate in an email? A) "Greetings, ". B) "Dear Sir/Madam, ". C) "To whom it may concern, ". D) "Hello Olivia, ". Show Answer Correct Answer: D) "Hello Olivia, ". 25. What would be a good way to start off a formal Email to someone that you don't know? A) Hi. B) Hello. C) Dear. D) None of the above. Show Answer Correct Answer: C) Dear. 26. What is the main purpose of a professional closing and signature in an email? A) To summarize the email again. B) To provide your name, title, and contact information. C) To add unrelated information. D) To ask a question. Show Answer Correct Answer: B) To provide your name, title, and contact information. 27. How can a professional email be different from a casual email? A) It uses emojis and slang. B) It uses formal language and tone. C) It is longer and more detailed. D) It includes personal anecdotes. Show Answer Correct Answer: B) It uses formal language and tone. 28. Which is the best formal way to thank the recipient? A) Thanks!. B) You are the best!. C) Thanks, mate!. D) Thank you for your cooperation. Show Answer Correct Answer: D) Thank you for your cooperation. 29. How do you write back to the person who sent you an email? A) You reply to the email. B) You attach the email. C) You greet the email. D) None of the above. Show Answer Correct Answer: A) You reply to the email. 30. Why Is It Always Good To Use Proper Grammar And Correct Spelling In Emails? A) Because recipients might think less of you. B) Because it makes the message clearer. C) Because it is the polite thing to do. D) None of the above. Show Answer Correct Answer: B) Because it makes the message clearer. 31. Which font size is recommended for email writing? A) Size 10-12. B) Size 8. C) Size 14-16. D) Size 18-20. Show Answer Correct Answer: A) Size 10-12. 32. Why is proper formatting important in an email? A) To make the email look colorful. B) To ensure readability and understanding. C) To impress the recipient with your creativity. D) To confuse the recipient. Show Answer Correct Answer: B) To ensure readability and understanding. 33. What is the purpose of a concise body paragraph in a professional email? A) To include as much information as possible. B) To make it easier for the recipient to read and understand. C) To impress the recipient with complex vocabulary. D) To provide a detailed background of the topic. Show Answer Correct Answer: B) To make it easier for the recipient to read and understand. 34. What is email etiquette A) Right and wrong things on the internet. B) An established set of guidelines for how people should communicate electronically. C) The do's and don'ts. D) Formal way to send a text message. Show Answer Correct Answer: B) An established set of guidelines for how people should communicate electronically. 35. When reprimanding someone via email, which approach should you take? A) Be as aggressive as possible to ensure they understand. B) Be diplomatic, clear, and focus on the specific issue. C) Avoid mentioning the problem directly. D) Use humor to make the situation less tense. Show Answer Correct Answer: B) Be diplomatic, clear, and focus on the specific issue. 36. Why is it important to include specific dates and details in a professional email when requesting time off? A) To impress the supervisor. B) To make the email longer. C) To confuse the recipient. D) To provide clear information for planning. Show Answer Correct Answer: D) To provide clear information for planning. 37. Over communicating through emails is considered a good practice. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: A) False. 38. What is the best way to handle attachments in a formal email? A) Use vague labels for the attachments. B) Send the attachments in a separate email. C) Don't mention the attachments at all. D) Mention attachments in the body of the email and label them clearly. Show Answer Correct Answer: D) Mention attachments in the body of the email and label them clearly. 39. When you "Reply All", who receives the email? A) Only the sender. B) You and the sender. C) Everyone who received the initial email. D) Everyone plus you. Show Answer Correct Answer: C) Everyone who received the initial email. 40. How can you ensure that your professional email is well-organized? A) Write everything in one long paragraph. B) Skip the closing signature. C) Use informal language throughout. D) Follow a clear structure with subject, greeting, body, and closing. Show Answer Correct Answer: D) Follow a clear structure with subject, greeting, body, and closing. 41. What keyboard character does an Email address always contain? A) Nothing specifically. B) . C) @. D) . Show Answer Correct Answer: C) @. 42. How many emails can people have in their inbox on average? A) 80. B) 20. C) 50. D) 100. Show Answer Correct Answer: A) 80. 43. Where are emails that you receive stored? A) Reply. B) Inbox. C) Greeting. D) None of the above. Show Answer Correct Answer: B) Inbox. 44. What is the purpose of an appropriate opening in a professional email? A) It sets the tone and establishes the sender's relationship with the recipient. B) It makes the email look colorful. C) It adds unnecessary details. D) It shortens the email. Show Answer Correct Answer: A) It sets the tone and establishes the sender's relationship with the recipient. 45. How many emails do some clients receive in a day? A) 100. B) 300. C) 200. D) 400. Show Answer Correct Answer: D) 400. 46. It's a good idea to use informal everyday language in an email of advice. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 47. How can a professional closing contribute to the overall impression of an email? A) It can leave a positive and professional impression. B) It can make the email longer. C) It can confuse the recipient. D) It can make the email informal. Show Answer Correct Answer: A) It can leave a positive and professional impression. 48. A main body refers to the paragraph/ paragraphs where we: A) We give our advice. B) End our email. C) Share our own experience. D) None of the above. Show Answer Correct Answer: A) We give our advice. 49. Which of the following is an appropriate closing for an email? A) "Sincerely, ". B) "Bye, ". C) "See ya, ". D) "Later, ". Show Answer Correct Answer: A) "Sincerely, ". 50. What does BCC stand for? A) Business Carbon Copy. B) Carbon Copy. C) Blind Carbon Copy. D) Blind Copy. Show Answer Correct Answer: C) Blind Carbon Copy. 51. Which is the best way to list down items? A) 1. Two bags of beans2. Three bags of rice3. 5 boxes of oranges. B) Kindly buy the following items:1. Two bags of beans2. Three bags of rice3. 5 boxes of oranges. C) Kindly buy the following items:1. Buy two bags of beans2. Three bags of rice3. Purchase 5 boxes of oranges. D) Kindly buy the following items:1. Buy two bags of beans2. Three bags of rice3. Only 5 boxes of oranges. Show Answer Correct Answer: B) Kindly buy the following items:1. Two bags of beans2. Three bags of rice3. 5 boxes of oranges. 52. Emails of advice are responses to ..... A) A request for advice. B) A review of holidays. C) An invitation. D) None of the above. Show Answer Correct Answer: A) A request for advice. 53. What is a polite opening to start an email by wishing the recipient well? A) I hope this email finds you well. B) I am writing to request . C) Could you please provide me with ?. D) None of the above. Show Answer Correct Answer: A) I hope this email finds you well. 54. PART 1. Multiple Choice:Identifying Parts of an EmailQuestion 1:What should you start an informal email with? A) A) The main message. B) B) A greeting. C) C) A closing line. D) None of the above. Show Answer Correct Answer: B) B) A greeting. 55. What is one of the biggest mistakes you can make in professional emails? A) Using a generic subject line. B) Not including a subject line. C) Including multiple subjects in the subject line. D) Using a long subject line. Show Answer Correct Answer: B) Not including a subject line. 56. What is the appropriate font and font size to use in a formal email? A) Comic Sans MS with a font size of 14pt. B) Arial with a font size of 10pt. C) Cursive font with a font size of 16pt. D) Serif font such as Times New Roman or Georgia, with a font size of 12pt. Show Answer Correct Answer: D) Serif font such as Times New Roman or Georgia, with a font size of 12pt. 57. How does an e-mail address look like? A) Hamidah.hamid. B) Hamidah Hamid. C) Puan Hamidah bt Hamid. D) [email protected]. Show Answer Correct Answer: D) [email protected]. 58. What goes into the "To" section/box/field? A) The Email address of the person that you are writing to. B) The name of the person that you are sending the Email to. C) Your Email address. D) Your name. Show Answer Correct Answer: A) The Email address of the person that you are writing to. 59. In the United Kingdom, what is the day after Christmas known as? A) Wrestling Day. B) Boxing Day. C) Post Christmas. D) Day after Christmas. Show Answer Correct Answer: B) Boxing Day. 60. How should attachments be handled in an email? A) Attach as many files as possible without explanation. B) Label attachments clearly. C) Mention the attachments in the body of the email. D) Both B and C. Show Answer Correct Answer: D) Both B and C. ← PreviousNext →Related QuizzesAcademic Writing QuizzesGrammar QuizzesProfessional Email Writing Quiz 1Professional Email Writing Quiz 3Professional Email Writing Quiz 4Professional Email Writing Quiz 5Biography Grammar QuizBullet Points QuizBusiness Letter Formatting QuizProfessional Email Structure Quiz 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books